One Support E-Mail for all Service Desks

Hello there,

I like to make the following configuration, but I don't know how to do this.


I have created one Service Desk for each customer. Now I want, that the customer can send their requests to one E-Mail, let's say


Now I want to tell Jira, that if the sender has a specific domain, e.g., then it should create a Service Desk Task in the Customer's project.


Anyone have an idea regarding this?

2 answers

0 votes
Paulo Hennig Atlassian Team Nov 26, 2015

Hey Michael,

When you said that you have one Service Desk for each customer, are you referring that you have a Service Desk project to each customer company?

Notice that for each Service Desk project, you can set up a mail channel where your customers can raise these requests sending emails out for this mail channel, so you can associate your customers to specific SDS projects (There's no redirect according to the domain).

Please, check the following documentation for a better understanding:


This can be done by setting up one Incoming mailserver and several mailhandlers that all only pick up emails from the individual sender email addresses, but it would demand one mailhandler per customer, but it sure does work.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,091 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you