maybe you can give me some advice how we should setup JIRA Software with JIRA Service-Desk.
As the topic says we have the following setup:
the customer should be able to create requests for features/issues/urgent stuff (like it is already possible with JIRA Service Desk).
We have a support team only handling those requests, they try to solve them, if not possible those requests should be assigned to one of our developers.
It could be some deeper support or some bugfixes todo.
How would you recommend setting up the complete JIRA software?
We are familiar with agile software development.
Thank you for your advises
I forgot to add:
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