maybe you can give me some advice how we should setup JIRA Software with JIRA Service-Desk.
As the topic says we have the following setup:
the customer should be able to create requests for features/issues/urgent stuff (like it is already possible with JIRA Service Desk).
We have a support team only handling those requests, they try to solve them, if not possible those requests should be assigned to one of our developers.
It could be some deeper support or some bugfixes todo.
How would you recommend setting up the complete JIRA software?
We are familiar with agile software development.
Thank you for your advises
I forgot to add:
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG