OnDemand billing and deactivated users

[Almon Deomampo]

I have a user that has left the company. I could not delete the user because they have tickets that they opened or commented on (I already re-assigned tickets previosuly assigned to the old user). I'm trying to manage user count closely because I'm right at the cusp of 2 pricing tiers. Can I simply deactivate the old user in order to lower my user count? Or do I need to actually delete the user?

Thanks!

[Nic Brough -Adaptavist- · Accepted solution]

Deactivating them will drop them out of your user count.

[Almon Deomampo]

Thank you! I also just found this: https://answers.atlassian.com/questions/257490/do-inactive-users-count-against-licenses