OnDemand billing and deactivated users

I have a user that has left the company. I could not delete the user because they have tickets that they opened or commented on (I already re-assigned tickets previosuly assigned to the old user). I'm trying to manage user count closely because I'm right at the cusp of 2 pricing tiers. Can I simply deactivate the old user in order to lower my user count? Or do I need to actually delete the user?


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Deactivating them will drop them out of your user count.

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