OnDemand billing and deactivated users

I have a user that has left the company. I could not delete the user because they have tickets that they opened or commented on (I already re-assigned tickets previosuly assigned to the old user). I'm trying to manage user count closely because I'm right at the cusp of 2 pricing tiers. Can I simply deactivate the old user in order to lower my user count? Or do I need to actually delete the user?

Thanks!

1 answer

1 accepted

Accepted Answer
1 vote

Deactivating them will drop them out of your user count.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

434 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you