On create is there a way to provide cross issue look ups?

I am trying to work around a perceived deficiency with Jira and Jira Service Desk. (We have the former and would evaluate the latter if we can work around this issue.)

When entering an issue we want to be able to look up a customer and get information about them (their contract type, contract status, contacts, etc.). I was thinking of creating a separate issue type called Customers that would have the desired information. Then, when entering a Jira or service desk issue, I would like a field that the user could use to query and select the appropriate customer record. For example, they could start typing "Foo" and then see choices for the "Foobar, Inc." and the "Foo & Foo Law Firm" "Customer" Issue records.

Is this possible? If so, how can I implement this? If not then does Jira provide alternatives to accomplish the same thing? Or do I need to do an external database look-up via https://marketplace.atlassian.com/plugins/org.deblauwe.jira.plugin.database-values-plugin?

1 answer

Sounds like jQuery’s autocomplete would work for you, depending on how you can access the customer information. If it can be exposed via a REST call, it should be straightforward. I think autocomplete is accessable from AJS, but you may have to do something to get it loaded. (I’ve used autocomplete before, but not the one in Jira, so my details may be off.)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

235 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you