On-Demand Confluence - Some Users appear multiple times under "People"

I'm using Jira On-Demand for User management.

In Confluence, under "People," I appear about six times and the Atlassian System Administrator appears four times. I've rebuilt both Jira and Confluence Indexes multiple times following the advice found here:

http://confluence.atlassian.com/display/CONFKB/Duplicates+in+the+People+Directory

Other solutions suggested here required SQL access, which I don't believe is available with On-Demand.

Anyone know how to fix this issue?

5 answers

1 accepted

On-Demand users need to request Atlassian support to resolve the issue.

(I guess they rebuild the index, which On-Demand administrators can not do. Also, this may be different since they transistioned to a new user-management interface.)

1 vote
Jason Worley Atlassian Team Jan 26, 2014

We have this issue documented. You can try rebuilding the search index (Administration > Context Indexing). If that doesn't work, submit a request at support.atlassian.comand reference this KB article:

https://confluence.atlassian.com/display/CONFKB/Duplicates+in+the+People+Directory

Support will work with you to arrange about 15 minutes of maintenace so they can appy the fix.

I have the same issue...unfortunately, Content Indexing does not seem to apply for On Demand

we have this issue as well..!

We have this issue as well, in a brand new OnDemand setup.

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