On-Demand Confluence - Some Users appear multiple times under "People"

I'm using Jira On-Demand for User management.

In Confluence, under "People," I appear about six times and the Atlassian System Administrator appears four times. I've rebuilt both Jira and Confluence Indexes multiple times following the advice found here:

http://confluence.atlassian.com/display/CONFKB/Duplicates+in+the+People+Directory

Other solutions suggested here required SQL access, which I don't believe is available with On-Demand.

Anyone know how to fix this issue?

5 answers

1 accepted

2 votes
Accepted answer

On-Demand users need to request Atlassian support to resolve the issue.

(I guess they rebuild the index, which On-Demand administrators can not do. Also, this may be different since they transistioned to a new user-management interface.)

1 vote
Jason Worley Atlassian Team Jan 26, 2014

We have this issue documented. You can try rebuilding the search index (Administration > Context Indexing). If that doesn't work, submit a request at support.atlassian.comand reference this KB article:

https://confluence.atlassian.com/display/CONFKB/Duplicates+in+the+People+Directory

Support will work with you to arrange about 15 minutes of maintenace so they can appy the fix.

I have the same issue...unfortunately, Content Indexing does not seem to apply for On Demand

we have this issue as well..!

We have this issue as well, in a brand new OnDemand setup.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,301 views 12 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you