Office365 emails with service desk's email channel

How to set up office365 email box on service desk's email channel?

I tried to use following settings;

email address: <email>
username: <email>
mail server:


Now I will get following errors

Pop:  "Command is not valid in this state." error.
Secure pop: "Read timed out"
Imap: "No login methods supported!"
Secure imap: "* BYE JavaMail Exception: Read timed out"

So nothing seems to work. Mail server should be correct for corporate emails.


3 answers

0 votes

Is your mail server configured correctly?  You need it to have either POP3 or IMAP support.  The errors you are getting imply that it is not configured correctly for either of them.

Atleast imaps seems to work. The email service is hosted by MS so I assume they know what they are doing smile

Tested with same credentials and server name based on this url;

Notice that crlf parameter was needed to get past login phase – otherwise it just hanged until timed out.

And when I said imaps seems to work I mean manually tested it worked, but not on Jira's configuration page as I stated in the first place.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,896 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot