Office Attachments in Jira Service Desk?

Other then .jpg, .png, .gif, are office files not acceptable in Jira Service Desk? I haven't been able to find a direct answer to this question. If they're not accepted, is there an add-on I can look at for being able to make this happen, or a configuration change? We're using a linux based server install. Thanks in advance.

2 answers

1 accepted

It looks like .xlsx/.pdf work just fine but .docx/.doc, .txt, .pptx, and .vsdx, are giving the error: "The Upload Failed." When you hover over the error it reads that the browser may not be able to read the file. This is true for IE & Chrome.

Brant Schroeder Community Champion Oct 02, 2017

Are you getting any errors in you JIRA logs?  Are you running JIRA behind a proxy?  Are the files really large?

I haven't had a chance to check the logs just yet, I'm about to start going through them. There is no proxy, we're using an internal server for internal use only. The files are blank/empty. 

The issue was the files were empty. 0 bytes. Since I was testing what I could add, I was only creating new files on my desktop and pulling them over to a ticket. As soon as I added something to the files they uploaded fine.

0 vote
Brant Schroeder Community Champion Oct 02, 2017

Office files are acceptable.  We use them all the time.  Are you having a specific issue or error that is being thrown when users try to upload?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,264 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot