Objects are not rendering, errors, execptions...

[Anja Tomasic]

Hello everyone,

We are using self-hosted JIRA in our company for over a year now, and since we made last update to version 7.3.3. I´m experiencing some serious issues (btw, we did migration to the new server before an update so actually this problem could be connected somehow to the server)

I´m getting a lot of errors - while commenting, while creating a task, while adding a screenshot, while moving task to other column, while assigning task to someone else...

As you can see, I have bunch of problems.

Here you can see some errors:
https://prnt.sc/g9y8q5
http://prntscr.com/g9yi1q
http://prntscr.com/g9yiyo
http://prntscr.com/g9ykzr
http://prntscr.com/ga38wo

We tried to:

- disable all plugins in JIRA
- disable all plugins in browser
- add ons in safe mode
- switch OpenJDK <=> OracleJDK
- test on different browsers (both normal and incognito mode)
- database integrity check

None of these options didn´t helped...

Does anyone have a clue how to fix this issue? I really love JIRA, and I really hope that you guys have some explanation or useful tip for me because these problems are making me crazy.. I´m software tester and I´m using JIRA everyday (almost all day).. and I´m spending a lot of time to refreshing the page and closing these errors... :(

Btw, I cannot report the issue to official jira support since we don´t have support anymore...

Thank you in advance for your help.

Best regards,

Anja

[Nic Brough -Adaptavist-]

What do the application logs is happening when these errors occur?

They may well contain the errors you're seeing on the front end, but there could be more of the underlying errors too.