One of the end users is having some difficulties with JIRA and I'm needing some help to find the answers.
With Side Bar
1. With Side Bar.JPG
Without side bar
1. Without side bar.JPG
2. The same user can't see any items she uploaded in the Attachments section. She has to scroll down to history and see what she has uploaded there. I, along with everyone else I know, can see their attachments in the attachments section after they are loaded.
3. When attempting to upload an item to the attachments, the same user doesn't see the "Drop files here to attach them or select files", and only sees the "select files" option.
What the other user sees when uploading items.
End User Upload Screen.JPG
What I see when I upload items.
My upload screen.JPG
Any assistance would be greatly appreciated. I am bringing the end user into this thread as well in case there anyone asks very detailed questions about settings as we are in different locations.
Looking at the screenshots he posted, the end user is using Internet Explorer 8, which is discontinued by Microsoft I believe. JIRA hasn't supported Internet Explorer 8 since JIRA 6.2, but it's clear that Eric is using JIRA 6.4. Unfortunately, the end user will need to upgrade their browser to fix this. http://www.thewindowsclub.com/internet-explorer-turns-15-screenshots-history-highlights https://confluence.atlassian.com/display/JIRAKB/2013/10/24/End+of+support+announcement+for+IE8
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs