I have 3 agents and 1 administrator in my installation of jira service desk 3.5, but I see an error message tell me that I have more users than I can use.
Can someone tell me if this license accepts 1 admin + 3 agents or only 1 admin + 2 agents?
It accepts three agents. If the admin is in the service-desk-users license group in > User Management they are consuming a license.
To remove an agent's license:
The agent's license is released, and they are removed from the jira-service-desk user group.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot