Number of total users in the 3-agents license

[csuc]

Hello,

I have 3 agents and 1 administrator in my installation of jira service desk 3.5, but I see an error message tell me that I have more users than I can use.

Can someone tell me if this license accepts 1 admin + 3 agents or only 1 admin + 2 agents?

Regards,

María

[somethingblue]

Hi,

It accepts three agents.  If the admin is in the service-desk-users license group in  > User Management they are consuming a license. 

To remove an agent's license:

1. Go to  > User management.
2. Select the user.
3. In Application access, clear the JIRA Service Desk box.

The agent's license is released, and they are removed from the jira-service-desk user group.

Cheers,

Branden