Number of total users in the 3-agents license


I have 3 agents and 1 administrator in my installation of jira service desk 3.5, but I see an error message tell me that I have more users than I can use.

Can someone tell me if this license accepts 1 admin + 3 agents or only 1 admin + 2 agents?




1 answer

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It accepts three agents.  If the admin is in the service-desk-users license group in  > User Management they are consuming a license. 

To remove an agent's license:

  1. Go to  > User management.
  2. Select the user.
  3. In Application access, clear the JIRA Service Desk box.

The agent's license is released, and they are removed from the jira-service-desk user group.



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