I have 3 agents and 1 administrator in my installation of jira service desk 3.5, but I see an error message tell me that I have more users than I can use.
Can someone tell me if this license accepts 1 admin + 3 agents or only 1 admin + 2 agents?
It accepts three agents. If the admin is in the service-desk-users license group in > User Management they are consuming a license.
To remove an agent's license:
The agent's license is released, and they are removed from the jira-service-desk user group.
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