Number of reopening - how to?

Hi All,

our user community needs the number of reopening for each issue on particular projects. Specifically when the issue was transitioned from Resolved to Reopen.

Is there a way to do that? It's something to do in post functions?

Thanks a lot!

Rumi

2 answers

1 accepted

Alternatively, you can consider installing ‘JIRA Enhancer Plugin’ it adds a custom field type called ‘Re-open’ counter. Please refer http://www.jiraenhancerplugin.com/for more details.

0 vote

You can create a number field and use "add to custom field" type post functions.

It's also possible to create scripted/derived fields to extract it from the history, and there are some addons in the marketplace that implement those counters.

Hi Nic,

there is no "add to custom field" type post fiunction. I'm really not acquinted with that scripting languaage. If I have custom field X then how does it look like Custom_field_X.value =Custom_field_X.value +1 ??

Thanks,
Rumi

No, you need a plugin for that - either a scripting plugin or one of the plugins that contains an "increment custom field" function.

Thanks.

Is there a SQL query which gets that info? At least we run this every week.

Thanks again!

I'm not an export at SQL, just know the basics, and you're probably better off understanding the data instead of just having some SQL that does it from one angle (such as the below, where I've started from the actual change of status record. But you might want to approach it from an issue view)

Read changeitem for lines like "status changed from xxx to Reopened". Then join that to changegroup to read the issueID off which ties the change of status back to the jiraissue table.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

135 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you