Hi all,
In the service management tool, I've configured the project to send a customer emails when our Service Team responds to their request. However, we don't get sufficient alerts when the customer responds. So, I am trying to configure an automation rule to alert our team via email, but I cant get the ticket information to come through via email.
I've attached a picture for reference.
This is what the team member sees:
Again, I am trying to get the customers response and issue information to come through.
Hi @Matthew Pears,
Welcome to Atlassian Community! If you want to include the last comment added to the ticket, you need to put this in "Content":
{{issue.comments.last.body}}
You can get more information on other things you can add in the email's "Content" here, https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
Hope that helps.
Yanty - thanks so much. It did help, I also did more research into smart labels, and that helped as well.
I appreciate your support!
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