Notify Custom field users in Service Desk Automation



What if I need to send email, or to alert a person who is in custom field? It is not right not wo have that opportunity. Anyone has any solution?

1 answer

0 vote

Hi Maro,

Are you currently using the Request Participants field?

Request participants can add comments and attachments to a request, and receive the same notifications from JIRA Service Desk as the reporter. Participants can see who else is involved in a request both on the customer portal and in email notifications. This makes it possible for them to work from their inbox.



Hi Bhushan,

Thanks for your reply. I also thought that comments can help in this situation, but I can't make the comments field to require information in case I want to make users not to forget to maintain their collegaues.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

197 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you