Notify Custom field users in Service Desk Automation

Hello,

 

What if I need to send email, or to alert a person who is in custom field? It is not right not wo have that opportunity. Anyone has any solution?

1 answer

0 vote

Hi Maro,

Are you currently using the Request Participants field? 

https://confluence.atlassian.com/servicedeskserver032/adding-request-participants-828800761.html

Request participants can add comments and attachments to a request, and receive the same notifications from JIRA Service Desk as the reporter. Participants can see who else is involved in a request both on the customer portal and in email notifications. This makes it possible for them to work from their inbox.

Thanks

Bhushan

Hi Bhushan,

Thanks for your reply. I also thought that comments can help in this situation, but I can't make the comments field to require information in case I want to make users not to forget to maintain their collegaues.

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