Notify Custom field users in Service Desk Automation

Hello,

 

What if I need to send email, or to alert a person who is in custom field? It is not right not wo have that opportunity. Anyone has any solution?

1 answer

0 vote

Hi Maro,

Are you currently using the Request Participants field? 

https://confluence.atlassian.com/servicedeskserver032/adding-request-participants-828800761.html

Request participants can add comments and attachments to a request, and receive the same notifications from JIRA Service Desk as the reporter. Participants can see who else is involved in a request both on the customer portal and in email notifications. This makes it possible for them to work from their inbox.

Thanks

Bhushan

Hi Bhushan,

Thanks for your reply. I also thought that comments can help in this situation, but I can't make the comments field to require information in case I want to make users not to forget to maintain their collegaues.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,198 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot