Notifications of restricted comments

Apparently some of our users receive notifications of restricted comments they are not able to view in JIRA.

The users are in a group X which receives Issue Commented notifications as indicated by the respective project's notification scheme. However, when comments are restricted to another group Y which does not include the users in X, the latter still receive a notification.

Are notifications always blocked for users who are not able to view the comment, even if the user is included in the Issue Commented section of the notification scheme associated with the issue's project?

1 answer

1 vote
Pedro Cora Atlassian Team Nov 13, 2014

Hi Lies,

By your description, its possible that this is happening because the notification that is being sent is not the Issue Commented ones. Are the comments being added during a workflow transition? If yes, then you might want to check what is the Notification Event being fired on the Transition Post-function.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,667 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you