Notifications in Jira Service Desk

I am currently evaluating Jira service desk (OnDemand) and looking at the different functions.

I would like to send an auto-reply to the e-mailaddress that send the issue (Issue coming through a mail handler) when a new issue is created. Currently I see only the opportunity to send such a mail to people registered as a Jira user.

Is it only possible to send this mail if the sender is a Jira user or do I overlook something?

1 answer

Hi Richard,


You can use our add on to send notifications from SD on the cloud based on issue_created event. Add-on is available here:




Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,011 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot