Notifications are not being sent when an assignee is changed

I can send an email and a ticket is auto-created in JIRA and shown as unassigned.  However, when I assign it to a current assignee they are not receving notification that it has been assigned.  How can I fix this?

6 answers

1 accepted

This widget could not be displayed.

I have solved the problem.  We were not using the 'assign' button but were changing the name in the assignee field that is above the reporter name.  Once we used the 'assign' button the email notifcation worked.

Joe Pitt Community Champion Nov 03, 2014

That is a known behavior. I should have been more explicit about using the button instead of 'the function'

This widget could not be displayed.
Joe Pitt Community Champion Oct 31, 2014

Did you use the assignee function or change the assignee while editing?

This widget could not be displayed.

When you say current assignee, do you mean the user that you are logged into at the moment?   There is an user profile setting to receive emails for actions done by you. 

 

This widget could not be displayed.

Capture.JPG

 

I use the assignee function.  I am assigning the issue to another user.  I need for them to receive and email notification that they are being assigned an issue.

 

 

This widget could not be displayed.

Hi, have you check your notification scheme for that project in the administration section? Make sure you have the Issue assigned event configured to notify the current user.

Try adding the reporter too to see if the reporter is getting the mail.

This widget could not be displayed.

Issue supposedly fixed in JIRA 6.3.10 and 6.4-OD-10   I know 6.3.10 is available now.

https://jira.atlassian.com/browse/JRA-29328 - Editing Assignee should trigger 'Issue Assigned' event

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 8 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

22 views 0 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you