Notifications Not Working

I've created a new Notification Scheme and, although some notifications are working (e.g. Issue Resolved), the Issue Created and Issue Closed aren't.

When a email is sent to JIRA Service Desk, the reporter receives an acknowledgement email to confirm that the request has been received.  However, when a request is created manually by a Service Desk Agent, the reporter does not receive an acknowledgement email.  Is there anything I should be checking?  I've attached a screen shot of the Notification Scheme I'm using.

Notification Scheme.PNG

 

2 answers

Check if the agent's profile (or ask him/her) for the settings "My Changes:Do not notify me"

Are you referring to the settings within Administration > User Management > Users?   If so, I can't see anywhere where this setting can be amended.

The notification when an issue is manually created within JIRA SD appears to be working for a colleague who I created within Administration > User Management > Users.  However, the notification is not working for users that have been automatically created via Active Directory Synchronisation.

Not in there. It can be found by click on your picture/avatar on the top right corner of the JIRA page.

Are you referring to the settings within Administration > User Management > Users?   If so, I can't see anywhere where this setting can be amended.

The notification when an issue is manually created within JIRA SD appears to be working for a colleague who I created within Administration > User Management > Users.  However, the notification is not working for users that have been automatically created via Active Directory Synchronisation.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,996 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot