Notifications Not Working

I've created a new Notification Scheme and, although some notifications are working (e.g. Issue Resolved), the Issue Created and Issue Closed aren't.

When a email is sent to JIRA Service Desk, the reporter receives an acknowledgement email to confirm that the request has been received.  However, when a request is created manually by a Service Desk Agent, the reporter does not receive an acknowledgement email.  Is there anything I should be checking?  I've attached a screen shot of the Notification Scheme I'm using.

Notification Scheme.PNG

 

2 answers

This widget could not be displayed.

Check if the agent's profile (or ask him/her) for the settings "My Changes:Do not notify me"

Are you referring to the settings within Administration > User Management > Users?   If so, I can't see anywhere where this setting can be amended.

The notification when an issue is manually created within JIRA SD appears to be working for a colleague who I created within Administration > User Management > Users.  However, the notification is not working for users that have been automatically created via Active Directory Synchronisation.

Not in there. It can be found by click on your picture/avatar on the top right corner of the JIRA page.

This widget could not be displayed.

Are you referring to the settings within Administration > User Management > Users?   If so, I can't see anywhere where this setting can be amended.

The notification when an issue is manually created within JIRA SD appears to be working for a colleague who I created within Administration > User Management > Users.  However, the notification is not working for users that have been automatically created via Active Directory Synchronisation.

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