Notifications Not Working

I've created a new Notification Scheme and, although some notifications are working (e.g. Issue Resolved), the Issue Created and Issue Closed aren't.

When a email is sent to JIRA Service Desk, the reporter receives an acknowledgement email to confirm that the request has been received.  However, when a request is created manually by a Service Desk Agent, the reporter does not receive an acknowledgement email.  Is there anything I should be checking?  I've attached a screen shot of the Notification Scheme I'm using.

Notification Scheme.PNG

 

2 answers

Check if the agent's profile (or ask him/her) for the settings "My Changes:Do not notify me"

Are you referring to the settings within Administration > User Management > Users?   If so, I can't see anywhere where this setting can be amended.

The notification when an issue is manually created within JIRA SD appears to be working for a colleague who I created within Administration > User Management > Users.  However, the notification is not working for users that have been automatically created via Active Directory Synchronisation.

Not in there. It can be found by click on your picture/avatar on the top right corner of the JIRA page.

Are you referring to the settings within Administration > User Management > Users?   If so, I can't see anywhere where this setting can be amended.

The notification when an issue is manually created within JIRA SD appears to be working for a colleague who I created within Administration > User Management > Users.  However, the notification is not working for users that have been automatically created via Active Directory Synchronisation.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

77 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you