Good morning, I'm configuring the tool and ran into a difficulty, I am trying to create a notification rule for when the tickt is missing 20 minutes to blow the SLA admin receive an email warning of possible breach of the SLA and possible to do is notice?
You can use the built-in JQL functions from JIRA Service Desk and create filter subscriptions to get notified.
For example, create a filter like:
"Time to resolution"
And then subscribe to that filter every 30 minutes.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG