Notification not getting triggered

This question is in reference to Atlassian Documentation: Configure a custom event notification for a specific JIRA workflow transition or status

I have added a transition to the workflow and have changed the Generic Event to the custom event and have published the workflow. The Custom event is also mapped to notify a single user using the notification scheme when the issue is closed. But the notification is not getting triggered when the issue is closed.   

1 answer

0 votes

Are you testing it by yourself and has "Notify own changes" turned off?

Nope. I am testing with another account but have set to notify me on the issue being closed. Firstly, the Issue Closed System event does not get triggered when a card is moved to status Close so i created a Custom event called Status closed and have changed the generic event for the same. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,081 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot