Notification is send to a non-JIRA User

I'm trying to find out why a former user who is currently not a member of any group is being sent an email by the Notification Scheme for NEW issues that this user is not associated with in any shape or form. This user still has some old issues assigned to him, as well as he is still a Reporter on some old issues. So if I'd get notifications on any updates on these old issues, that would be understandable, but why on the new issues???

3 answers

1 accepted

0 votes
Accepted answer
I believe it is an Active check box on the User Profile that needs to be checked.
1 vote

Hi Regina,
This does sound like a notification scheme configuration as mentioned by Bushan. If you do not manage to find anything in your notification scheme that would explain why this ex-user is getting these notification, you should also look into the users/groups defined in the Project Roles related to the perticular project. If none of these options provide you with any insight on why the user receives the notification, I would advice you to change the email address of the user to a bogus address, to ensure he does not receive any notifications from that point on, and contact Atlassian Support to provide you assistance in the issue.

Hi Regina,

Have you checked your notification scheme? It is possible that you would have selected the "Single user" option.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,787 views 18 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you