Notification for waiting for customer tickets.

Simon Bauer February 17, 2015

Hi,

is it possible for a ticket agent to get a notification if a ticket has been on 'waiting for customer' for a specific time? If so, how do i set it up?

1 answer

1 accepted

2 votes
Answer accepted
Timothy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 17, 2015

You could use the JIRA's Filter Subscription to search for issues that have not been updated in a certain time in a certain state (https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email).

Simon Bauer February 17, 2015

Thanks, that worked perfectly for me! ;)

Suggest an answer

Log in or Sign up to answer