Notification for waiting for customer tickets.

Hi,

is it possible for a ticket agent to get a notification if a ticket has been on 'waiting for customer' for a specific time? If so, how do i set it up?

1 answer

1 accepted

2 votes
Timothy Chin Community Champion Feb 17, 2015

You could use the JIRA's Filter Subscription to search for issues that have not been updated in a certain time in a certain state (https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email).

Thanks, that worked perfectly for me! ;)

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