You need to decide how you are going to decide what the "resolution delay" is, and then report on that.
The most simple one would be for a support project, where you'd simply use "created < -8h" to find ones over 8 hours old, but most people are a bit more sophisticated and do something more complex. Often, I find scripted or coded fields that capture "time we want to measure from" is the most effective way to do it.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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