You need to decide how you are going to decide what the "resolution delay" is, and then report on that.
The most simple one would be for a support project, where you'd simply use "created < -8h" to find ones over 8 hours old, but most people are a bit more sophisticated and do something more complex. Often, I find scripted or coded fields that capture "time we want to measure from" is the most effective way to do it.
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