Notification emails getting queued up

[Rahul Aich [Nagra]]

Hi

I recently upgraded the hardware on jira from 32 bit windows server to 64 bit server (jira 5.0.2)

After upgrade i am experiencing a strange problem.

My email queue is getting queued up. Emails are very slow. It takes anywhere between 6hrs -12 hrs for notification email to get delivered.

I have alloted 1 GB ram to the 64 bit? do you think it is memory related.

I have checked with my network administrator, there is no throttling at my exchange server.

Also, i tried to login to the server and tried to telnet an email to the exchange server and the email was received instantly, which proves that the issue is not at exchange server too.

We did not have this problem on 32 bit windows server.

PS: the time out on our exchange server is 30 sec so we had to increase the time out on jira mail server to 40000ms or 40sec (from default 10000ms)

Any help?

Rahul

[Rahul Aich [Nagra] · Accepted solution]

The problem was with our archive email server which crashed and hence we had this huge build up of emails. We resolved the issue yesterday and our emails from jira started flowing normally.

Rahul

[RambanamP]

check this jira KB document

https://confluence.atlassian.com/display/JIRAKB/Notification+Mail+Slow+to+Arrive+or+Having+Huge+Delay