Notification Helper / Permission Helper Issue

When attempting to use the Notification Helper or Permission Helper, I am unable to look up any users.  No matter what I enter for a user, it always says, "No Matches".

I have site-admin rights for JIRA.

Can anyone help with this?  These tools appear to be extremely helpful, if I can get them to work!

~Thanks!  -Jen smile

2 answers

1 accepted

0 vote

Have you got the global permission to "browse users"?

Hi Nic -

Thanks for responding!

I do have JIRA site admin rights and also admin rights to the specific project where I was trying to do this.

Things seem to be working now:

  • I'm not sure if I was misunderstanding how these tools are used or

  • Maybe something changed after I re-indexed everything or

  • I seem to have learned that I must enter the user's full username to search for them - even when I do that, there is a drop-down below the field that still always says, "No Matches", but when I complete the rest of the search parameters and click "Search", the information I need appears (strange design...)

Anyway, I think I have what I need now.  These tools will be really helpful in tracking down individual users' permissions and notifications issues.


Thanks so much for responding to my question!  ~HAVE A GREAT DAY! smile

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

211 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you