Notification Assistant For JIRA - error send email: null

[Sanaa Marmar]

Hello Team,

We have a problem using the JIRA notification assistant plugin. We have seen in the logs some many entries qith the following erro:

2016-11-17 16:51:46,339 atlassian-scheduler-quartz1.clustered_Worker-3 ERROR ServiceRunner [jira.plugins.notificationassistant.NotificationManagerImpl] Error sending email: null
java.lang.NullPointerException
at com.riadalabs.jira.plugins.notificationassistant.NotificationEmailHandlerImpl.sendEmail(NotificationEmailHandlerImpl.java:412)
at com.riadalabs.jira.plugins.notificationassistant.NotificationManagerImpl.sendNotification(NotificationManagerImpl.java:615)
at com.riadalabs.jira.plugins.notificationassistant.EventAssistantJobImpl.runJob(EventAssistantJobImpl.java:91)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:136)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)

Thank you so much in advance.

[Mathias Edblom]

We have noticed that you have added a support ticket on our support portal. We will go on from there....