Not recieving password reset email

[Iman El Shenawy]

Hi there,

One of my staff members;  Peter is not receiving password reset  emails from JIRA  cloud. Other staff members are. When checking the exchange logs i cant see any password reset emails for Peter reaching our mail  server. 

From other posts i think there might be a suppression filter on the Atlassian side that needs to be removed?

Peters details are being

Name: Peter Huang

Email: peter.xxxxxx@xxxxxxx.com.au

[Angélica Luz · Accepted solution]

Hello Iman,

Welcome to Atlassian Community!

Thank you for sharing the information, I was able to confirm that there was a bounce on his email.

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [SY3AUS01FT015.eop-AUS01.prod.protection.outlook.com]

I removed this bounce and the email should be received now.

Please, try again and let us know if it works.

Note: I edited your question and edited the email address.

Regards,
Angélica

[Iman El Shenawy]

Angie! You're a superstar, thanks so much for getting onto this so quickly. Happy for this to be closed off as Peter has was able to update his password successfully :). 

[Angélica Luz]

I'm glad to help, Iman.

Hope you have a great day!

[Anuj Gupta]

Hi Angelica

My wife is having the same email issue problem on bitbucket. can you please see what's wrong. Her registered email ID on your a/c is [Removed by moderators]

[anshul thakur]

Hi Angelica_Luz

I am also not able to receive password reset  emails from JIRA  cloud.My email id is [Removed by moderators].i can't see any password reset emails on registered email ID.

[Abdul]

Hi Angies,

One of my staff is having a similar problem he's not receiving the password reset requested. email address is r.agadagba@iformitsolutions.com

We changed our domain registrar recently and we thought this could be the problem but we are not sure.

Thank you for your help

Abdul'.

[Angélica Luz]

Hello @Ghummakar Vlogs,

Thank you for reaching out to Community!

Checking your email address, I didn't find any blocks or bounces. 

Also, I saw that you were active on the Cloud site where your account is associated with. 

If there is anything we can do to help, please let us know.

Regards,
Angélica

[Angélica Luz]

Hello @anshul thakur and @Anuj Gupta,

Welcome to Atlassian Community!

I saw that you already created a ticket with our support to better investigate what is happening.

I confirmed that there are no blocks on our side, so it's necessary to get more information and check the logs to confirm what is causing the issue.

Let's focus on the tickets and once it's closed, feel free to share the resolution here to help other community members that may have the same problem.

Regards,
Angélica

[Ghummakar Vlogs]

Password reset mail not recived.mail id is [Removed by moderators]