Not receiving verification email for Jira Account

[Jonathan Ball]

Good day,

One of our new development staff is unable to receive the verification email. I have confirmed that our email security is allowing emails to his email address and when I look at the message tracking I cannot even see that any verification email were sent let alone blocked by the email security.

I can confirm the address works as I sent an external email and he received it almost immediately.

Kindly urgently advise as this staff member is unable to perform work at this time.

[KAGITHALA BABU ANVESH]

Hello @Jonathan Ball ,

For someone having the same issue, Atlassian Team replied and suggested to raise a support request. adding the community post link for reference, please have a look

https://community.atlassian.com/t5/Bitbucket-questions/Not-able-to-receive-email-verification/qaq-p/1163189 

Thanks,

Kagithala Babu Anvesh

[Jonathan Ball]

Good day

Could you kindly advise how I can log a support request for this as all I can see relates to issues that have nothing to do with this,

Kind Regards,

Jonathan Ball