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Not receiving verification email for Jira Account

Good day,

One of our new development staff is unable to receive the verification email. I have confirmed that our email security is allowing emails to his email address and when I look at the message tracking I cannot even see that any verification email were sent let alone blocked by the email security.

I can confirm the address works as I sent an external email and he received it almost immediately.

Kindly urgently advise as this staff member is unable to perform work at this time.

1 answer

0 votes

Hello @Jonathan Ball ,


For someone having the same issue, Atlassian Team replied and suggested to raise a support request. adding the community post link for reference, please have a look 



Kagithala Babu Anvesh

Good day

Could you kindly advise how I can log a support request for this as all I can see relates to issues that have nothing to do with this,


Kind Regards,


Jonathan Ball

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