Not receiving some notifications

After setting up a new project, I created about 15 issues last night.

The people assigned the issues appear to have received notifications.

I as the reporter of the issues did not receive any notification, even though it is set to use the Default Notification Scheme.

We have checked our incoming mail servers and the messages did not arrive.

When I use the Notification Helper tool, none of the issues appear available in the drop down issue selector. Only one issue appeared there when it had no assignee. Once it had an assignee it disappeared from the list.

1 answer

1 accepted

0 votes

It sounds like you have the "do not email me on my own changes" flag set in your profile. That kills off emails that your activity would normally send to yourself.

e.g. if "create" is supposed to go to "assignee and project lead", and you are the project lead, you will get notified of issues created by everyone. Unless you create them

the flag assumes you don't need emails to confirm that you've just done something!

I am an idiot, thanks!

Still doesn't explain why the notification helper doesn't populate it's issue list though. :(

Nah, it's easy to miss - there's so much in Jira, you can't be expected to remember all of it, especially if you're new (and heck, I forget that one for a while on every second client site!)

No, it doesn't explain the notification checker - I think that needs rechecking to see if it's reporting accurately - could you re-test (now knowing the thing about notify yourself, of course)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,982 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot