Not receiving notifications for a particular Jira group

We have created a new group with name as " Mail group " and did the following settings.

  • Added user to that Mail group.
  • Created project role. Added user and Mail group to the newly created project role.
  • Added browse project permission to Mail group.
  • Added mail group in the Notification schema for event like issue created etc..
  • Added mail group for a project in issue security level.

Plese help me out in this.

1 answer

did you tried this?

To diagnose why a user is or is not receiving notifications for an issue:

  1. View the issue in JIRA.
  2. ClickMore Actions > Notification Helper.
  3. Enter the username of the user.
  4. ClickSubmit.

check this doc for more information

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

784 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you