Not receiving notifications for a particular Jira group

We have created a new group with name as " Mail group " and did the following settings.

  • Added user to that Mail group.
  • Created project role. Added user and Mail group to the newly created project role.
  • Added browse project permission to Mail group.
  • Added mail group in the Notification schema for event like issue created etc..
  • Added mail group for a project in issue security level.

Plese help me out in this.

1 answer

did you tried this?

To diagnose why a user is or is not receiving notifications for an issue:

  1. View the issue in JIRA.
  2. ClickMore Actions > Notification Helper.
  3. Enter the username of the user.
  4. ClickSubmit.

check this doc for more information

https://confluence.atlassian.com/display/JIRA/Configuring+Email+Notifications#ConfiguringEmailNotifications-Troubleshootingemailnotifications

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

184 views 1 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you