Not receiving email notifications from Jira.

[Vicente Mondaca]

Hi! 

A couple weeks ago I got my Gmail account (enterprise) blocked due to spam issues from email campaigns I was launching. My admin solved the problem, but after that I'm not receiving email notifications from Jira (updates, new issues, status change, etc)

I turned on/off email notifications in Jira but it didn't worked. Anyone can help me please?

P.S: I do receive notifications in Jira, nothing changed there.

[Andy Heinzer · Accepted solution]

Hi @Vicente Mondaca 

It appears there was a suppression on your account.  I have removed this from our side.  Try it now and let me know if you are still unable to receive notifications form Jira.

Thanks

Andy

[Vicente Mondaca]

It's working now! Thanks a lot 👏

[Trudy Claspill]

Hello @Vicente Mondaca 

Welcome to the Atlassian community!

It is possible that your email got blacklisted in the Atlassian emails servers.

Your Jira Administrator can open a support case directly with Atlassian to find out if that is the case and Atlassian Support can whitelist your email address.

https://support.atlassian.com/contact/#/

[Vicente Mondaca]

Thanks! Any chance to do it directly? My admin is quite busy at the moment.

[Trudy Claspill]

I am not an Atlassian team member, so it is not something I can fix for you.

I have added a tag to this post to bring it to the attention of Atlassian team members who monitor the community. I don't know if they will be able to get to it any faster than if your admin took a few minutes to fill out a support case, though.

[Vicente Mondaca]

I know I know :( Thanks a lot for tagging the issue !