Our team cannot receive an email from JIRA. Following are the results of the research I've done. Can somebody give any idea why we are encountering this issue. Thanks
- Cannot see the "Configure new SMTP mail server".
- Sent a test email, JIRA says that email has been sent, but nothing has been received.
- All Notifications Troubleshooting are saying that email notification are working properly but no emails are being received by JIRA users.
problem is i can't see the outgoing email config. i can only see the attached. note i am a site-admin and JIRA administrator but not JIRA system administrator. some are saying that i have to be a JIRA system administrator to access the outgoing email config. Unfortunately i cannot see the option to add a JIRA system administrator.
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