We're not receiving any verification emails when we set up more accounts for our domain.
As we're using the Free Version of Jira at the moment, I don't see a way to contact Atlassian Support directly.
Any support or suggestions would be welcome.
Is there a way I can speak to a Support Rep or log a support call as a free user?
For the purpose of an answer for the Community, here is the sequence of events and how it was resolved.
Hi @Peter Jenks ,
Did you check this article: https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/?
I also recommend to use Notification Helper as described here: https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/
Thanks for your reply. I have read your post and reviewed the article. This relates to Jira notifications. This is not the problem we have.
We are not receiving Email Verifications when creating a new account. Can you check the system to see if the email firstname.lastname@example.org has been blocked for any reason?
Sorry I misunderstood your question, Peter. Just to confirm, have you also checked the notes here: https://support.atlassian.com/atlassian-account/docs/email-address-verification-issues/?
Your issue sounds similar to this one that @Daniel Eads troubleshot for another user: https://community.atlassian.com/t5/Jira-questions/Not-receiving-verification-email-for-new-account/qaq-p/1767812. (I'm mentioning Daniel, in case he can help :-) ) Thanks!
Hi @Peter Jenks ,
I see that the email address you mentioned did have the block issue - although I also see you were able to open a support case. The support engineer handling that case cleared out the block on that email address yesterday. Mail should be able to flow to that address now.
One thing the support engineer didn't mention - I see you're on Office 365 (and the Exchange admin). You can follow the steps in Unblocking Office365 emails for Atlassian Cloud to explicitly allow-list emails from Atlassian to avoid bounces/blocks like this from happening in the future.
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