Not receiving email in Service Desk Cloud

I've just started a trial service desk cloud. Public signup is on, an incoming email handler is configured, default issue type is set and we sending to the default email address provided by Atlassian. The email isn't arriving in the queue. Anything else to configure?

2 answers

This widget could not be displayed.
Gerry Tan Atlassian Team Feb 05, 2017

You can view the incoming email log: press dot (.), search for Email Requests. View the processing log for your service desk and see if the email was rejected for particular reason.

This widget could not be displayed.

Hi, the log detail is "Signup is not currently available" for Service Desk Mail Handler.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

143 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you