Not received any jira notification

[Bhavana A]

not received any jira notification

[Laura Holton _ACE Rotterdam_]

Hi @Bhavana A 👋

Would you be able to provide a few more details to enable us to help?

All the best,

Laura

[Bhavana A]

Hi Laura,

I am using id as bhavana.a@landmarkgroup.in from 2years in jira but from last one month it stopped sending jira notifications  to mentioned id. could you pls check is there any issue like bouncing

[Joe Pitt]

@Bhavana A this is a user forum. We can't check on anything except in our own system.

You need to contact the Jira administrator of your Jira instance and the  landmarkgroup email administrator. 

[Bhavana A]

oh ok Thanks Joe Pitt, do you recommend any suggestions to check with admin i have already checked with admin they are clueless 

[Joe Pitt]

If anyone else at your company uses Jira check to see if they are getting notifications. If they are, I would say it it your id. If they aren't they may being stopped in the network with a rule. Some networks require all incoming traffic be from a known source or be white listed. I presume you have already checked your spam folder. 

[Bhavana A]

Yes others are receiving except my id and i checked spam too. Actually one month back my outlook was not getting any notifications later i quit and reopened then it started to receive but not jira notifications all other emails am receiving except jira. I have verified settings in jira everything is looks fine.

[Joe Pitt]

My best guess is your email id has been changed on Jira. Probably by accident. have you checked it in Jira?  Other than that I have no clue and I suggest contacting Atlassian support

[Laura Holton _ACE Rotterdam_]

I agree with @Joe Pitt, my recommendation would be to raise a ticket directly with Atlassian Support.