Not possible to assign users to roles


I hope somebody can help me with an issue I have with our OnDemand Jira. Seems that only I have the issue, nobody else seems to have it.

The issue is that when managing projects I am not able to add users to roles. When I start writing users' names Jira doesn't propose possible users, but it just informs me "The requested user does not exist".

I am part of the administrator group, so I should have the rights and as said, seems I'm the only one with this issue. Any suggestions on how to fix this problem?

Thanks already in advance!

4 answers

1 accepted

1 vote
Accepted answer
Please bear in mind that Jira and System Administrators administer the system and application side of things. They do NOT automatically get any rights in projects (admin automatically gets everything is a really bad model, and Atlassian do not do it). I suspect there could be two issues here: 1. You might not be a project admin. Check the permission schemes (a lot of places actively choose to give admins rights to projects - if this is the case, then you'll see something like "Project Admin rights = group:jira-administrators") 2. I think you're almost certainly missing another group - in global permissions, there is an option for "browse users" - I don't think your account is in any of the groups that have that. (As an admin, you can always add yourself!)

Is your login the main administrator account and everyone else is not?

I'm not the main administrator. I was added to the administrator group some time ago.

Thanks! I didn't have the "Browse users" permission.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,124 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you