According to documentation(https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html) it's possible to add request type groups. This is not possible in our JIRA Service Desk Cloud setup. Is this a bug?
Odd, seems to be a permissions thing. You should have access if you are System or Project Admin. So I assume you can do other sysadmin functions, e.g. if you go to Email requests you can modify the email, etc. If that is the case then I suggest contacting Atlassian Support to open a ticket.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot