According to documentation(https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html) it's possible to add request type groups. This is not possible in our JIRA Service Desk Cloud setup. Is this a bug?
the feature is that and works. See images below. In my instance displayed I current have 3 groups: Fortress...., General, Access. Add a group by clicking the "Add group"
Odd, seems to be a permissions thing. You should have access if you are System or Project Admin. So I assume you can do other sysadmin functions, e.g. if you go to Email requests you can modify the email, etc. If that is the case then I suggest contacting Atlassian Support to open a ticket.
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