I have a project that has the following notification scheme, all the notifications work other than resolve, close and reopen.
Issue Comment Edited
Issue Comment Deleted
Work Logged On Issue
Work Started On Issue
Work Stopped On Issue
Issue Worklog Updated
Issue Worklog Deleted
Issue In ASR Review
When I check the notification helper it says that it shows I should be getting the notification but i do not.
Most probably you are not firing "Issue Resolved", "Issue Closed", "Issue Ropened" notifications from your workflow transitions. Check each workflow transition's Post Functions and ensure that there is something like "Fire a Issue Reopened event that can be processed by the listeners." for every transition.
this is not the only place from where the notifications are handled. Please have a look at the workflow as well and find out which events are getting triggered which these transitions are performed.
Then look at the notification scheme to check whether the conditions are matching for a notification to be sent or not.
If you are an admin you can check mail queue to identify whether they are being fired up from Jira.
Also , using notification helper in recent version of JIRA you can actually check if you should recieve notification for a certain transition or not .
Hi everyone! My name’s Matt and I’m a product manager at Atlassian. I work in the navigation & findability space for all our Jira Cloud products. We’ve been working on trying to improve the exp...
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