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Not be able to close ticket if missing field


Is it possible to not allow a user to close a ticket if the ticket is "unassigned" and has no "account"?

Best regards

3 answers

1 accepted

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Answer accepted
Jack Community Leader Feb 04, 2020

Yes. This can be done by adding condition and/or validators to the transition in the workflow.

Hello @Rickie_Grayholm ,

yes you can. This can be accomplished by an administrator who is capable of navigating to the workflow and adding a Fields required validator.



Hi again,

Thank you guys. It works, but is it possible to do it global for all projects and transition?


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