Not all resolution types are included in search results using resolved

[Dan Kastelik]

Hi Atlassian community

I am looking for resolved tickets with a set period for specific projects.

I am using this jql script;

project in ("x", "y", "z") AND resolved >= 2017-07-01 AND resolved <= 2017-07-31

The problem I'm having is that tickets with a resolution other than "Done" are not being included in the results returned. I.e. "Fixed", "Won't Fix", "Cannot reproduce" are omitted.

I have tried using both "resolution" and "resolutiondate"

Any suggestions how to include all resolution types?

Thanks

Dan

[Nic Brough -Adaptavist-]

That suggests you simply don't have any issues with resolutions other than "done" in those three projects resolved in July.

[Dan Kastelik]

There definitely are tickets with a resolution type other than Done.

I've carried out a separate query ( project in ("x", "y", "z") AND resolution != Done) and this returns results that I would expect to see within the selected dates

[Nic Brough -Adaptavist-]

Ok, two things next:

Can you test a query for the date range alone?  Does that find the issues with resolutions?

Can you try re-indexing projects X, Y and Z, then retry the original query?

[Dan Kastelik]

Querying with just the date range give me results with different resolution types. This results now include tickets from projects that I need to exclude.

Regarding Reindexing the projects, this might be a silly question but I can't see this button to allow me to do this. I've searched Jira confluence and I can't see this on my installation. 

[Joe Pitt]

You need to be a JIRA Admin to reindex

[Nic Brough -Adaptavist-]

As the clauses work independently, there are only two reasons that joining them with an "and" would get you no results other than done.  The index is broken in an interesting way, or the intersecting result set really does contain no issues other than done ones.