Not able to view the Edit,Hide,Required,Screens button for a custom field under field configuration in jira


we have upgraded jira5.0.7 to jira 6.1.7 and jira-misc plugin from 1.5.0 to 1.5.7. By mistake under field configuration i have removed the description formula start tag (<!--) for the custom-field "Risk Exposure"and i have updated. But after that i am not able to see the Edit,Hide,Required,Screens button in jira for that custom field.I have tried setting the description as empty using the below query

UPDATE fieldlayoutitem SET description = '' WHERE fieldlayout = '10260' AND fieldidentifier = 'customfield_12161';

but still i am not able to see those options.PFB Screen Shot, the options not visible for Risk Exposure

Could you please help me resolve this issue.



1 answer

1 accepted

0 votes
Accepted answer

I suspect this is a UI bug on that page and when the description contains html code the buttons are not visibe.

One way to get around that is to open

/secure/admin/EditFieldLayoutItem!default.jspa?id=10260&position=26 (replace position with the proper one, see the position of the "Risk Category/Impacted Area" item and put the next one).

and then set the description to something short "..." for example.

Then the buttons should be visible.

Also you can use a simular links to hide, show, etc... this field layout item:


You have one more option:

Change the description of the "Risk Exposure" custom field as the field configuration schemes page shows the custom field description by default in case there is no specific description (blank) set for the specific field configuration scheme.

Hi Boris,

Many thanks for the response.

I have made both the custom field and custom field configuration description as empty from back end and i have restart jira. After that i m able to see the options we have modified the formula and now its working fine



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,137 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you