Not able to send notification from project specific email ids.

Hi,

We have configured JEMH based on email ids to create issues and update comments. When we send a mail to project specific mail id either to create issue or to update the comment it works fine. But its failing to notify the concern peoples (eg Reporter, Assignee, and Watchers ) .

We have configured outbound and inbound mails. Where outbound mail id is jira-admin@xyz.com and inbound mail is id jira.test@xyz.com and its a project specific mail id.

When we use jira-admin@xyz.com (outbound mail-id) concern peoples get notified but when we use jira.test@xyz.com the notification is not send to concerned persons.

Pasting log..

--------------------------------------------------------------------------------------

2014-09-29 14:00:31,743 ERROR [jira.test@xyz.com] Sending mailitem To='anto.daniel@xyz.com' Subject='(TESTJIRA-44) issue creation checking..' From='jira.test@xyz.com' FromName='Manzoor Ahamed S.R. (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4a41b6f9' MessageId='null' ServiceRunner Mail Queue Service Error occurred in sending e-mail: To='anto.daniel@xyz.com' Subject='(TESTJIRA-44) issue creation checking..' From='jira.test@xyz.com' FromName='Manzoor Ahamed S.R. (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.53471.1411996708028@jira1002.corp.ev1.xyz.com>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4a41b6f9' MessageId='null'
com.atlassian.mail.MailException: javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 554 5.7.1 <jira.test@xyz.com>: Sender address rejected: Access denied
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201)
at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:44)
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:28)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 554 5.7.1 <jira.test@xyz.com>: Sender address rejected: Access denied
at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1873)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1120)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:174)
... 7 more
Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 554 5.7.1 <jira.test@xyz.com>: Sender address rejected: Access denied
at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1771)

1 answer

Its resolved. Its not from JIRA side. we have to white list the mail-id .

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