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Not able to log time in IE9

Karie Kelly Nov 15, 2012

We have an issue with some IE9 users. Since the OnDemand upgrade, when they try to use JIRA's Log Work feature, it just spins - the Log Work screen never displays and the page hangs.

These users had no issues logging work last week ... it only started this week; and it is just with some IE9 users.

Has anyone else experienced this or know what I might be able to do to assist these users?

1 answer

0 votes
Andre Quadros Petry Atlassian Team Nov 15, 2012

Hey,

Since this is occurring just with a few users, there are some steps that might help you to troubleshoot this:

  • Try to access your browser in the "No Add-ons" mode, just to make sure that is not causing by a incompatible add-on or extension. To do it, you need to go to Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons)
    Alternatively, you can simply run the command line argument:
    iexplore.exe -extoff
  • Also, can you check if the "Display intranet sites in Compatibility View" box in the Compatibility View Setting is unchecked?
  • The problem persists when you access your instance by-passing the proxy (if you have one)? Try to access it by using http://<ip_address>:<port>;
  • And is there an Internet Explorer that you can change the configuration to the default one? You can achieve this by following this post: [http://support.microsoft.com/kb/923737#letmefixit|http://support.microsoft.com/kb/923737#letmefixit].

Hope that helps.

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