Not able to create a service desk project

Hi folks - 

I have just installed Service Desk into JIRA: http://d.pr/i/11C2U

I see that Service Desk projects should be an option: http://d.pr/i/15Qwf

But when I attempt to create a Service Desk project - it isn't an option: http://d.pr/i/1cn5I

What configuration is missing to create a Service Desk project?

7 answers

0 votes
Jack Brickey Community Champion Oct 24, 2016

Strange...I assume you are an admin. if you look at your user details in user management i wonder if you see JIRA Service Desk in the applications section and it it check for you?

0 votes
Jack Brickey Community Champion Oct 24, 2016

also check under JIRA>Applications>Application access.

@Jack Brickey - thanks for the responses.

I believe I have sufficient admin rights: http://d.pr/i/Qkid

Here is the JIRA Service Desk users group: http://d.pr/i/sJWa

Application access: http://d.pr/i/15lNT

0 votes
Jack Brickey Community Champion Oct 24, 2016

Adam, I'm using cloud so things are a bit different. However, what do you see if you navigate to Projects>Service Desk> Create new project. Below is what i get but expect you are not seen the service desk project type. Wish I could be of more help here. Suggest contacting Atlassian support.

image2016-10-24 12:2:57.png

@Jack Brickey - good to know what I should be expecting to see. Thanks for the help - I'll reach out to Atlassian.

Did you find a solution? I'm going through the same issue....

I can't create a Service Desk project either. Background I'm using the Cloud instance of Atlassian.

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