Not able to complete Slack setup (no verification e-mail)

NateBot October 14, 2024

 

Hi! I've been trying to get the verification email to setup connection slack but it has been an impossible thing. I can access Jira fine and do get e-mails for updates on boards/in projects. I have tried getting a verification link twice now and it doesn't show up.

  1. I have checked my quarantine list and spam folder
  2. I can get notifications in mail
  3. My email server is not blocking any domain or site
  4. I did google to find a solution

What I saw on the forum is that there might be a "suppression list". Is that a list based on individual e-mails or on domains? I am using iCloud private relay so if it is based on domain, you guys might want to change that (as 1 broken iCloud address will fail all). But I guess it could also be a problem with the mail-service? anyways, I'd like to see it fixed as now I cannot continue in setting up slack and GH integration.

 

2 answers

0 votes
NateBot October 16, 2024

I now used this random pop up to set up the connection the other way around and that seems to work. I will see if the notifications work.

image.png

0 votes
Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 14, 2024

Hi @NateBot 

Welcome to community!

Can you share link to the instructions that you followed to setup up the connection?

NateBot October 14, 2024

Unfortunately there is not really a "Link" I think. I used the "Add app" through Slack itself. I'll have a look if I can get you a hyperlink for that.

 

NateBot October 14, 2024

image.pngIt is the log in button on the App DM that prompts to connect, and then I get this

 image.png 

With the correct e-mail just below that.

 

I do get e-mail notifications from this forum on that address so that does seem to work.

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