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Not able to access Sprints, boards or backlog

Hi All,

I have a query related to Jira access. We have couple of projects created in JIRA and we want to give a specific project access to one of the customer. I have created a new group and a role, added that group and role to project permission.  I have assigned the role and group to a user by removing all other roles. User is able to access that specific project now but user is not able to see sprints, backlogs or cannot create a new ticket. When I add user back to "Jira-software-users" group then user can see prints, backlogs or even can create a ticket but user also gets access back to all the project. I have checked project specific accesses, newly created group and role does have browse project, sprint planning access for the project. Anyone here aware of the issue and can help? 


1 answer

0 votes

Hi @Pratap Kale ,

Please, check that this new group has :

  • Application Access to JIRA Software (Settings > User management > Application access)
  • Filter associated to you board has been shared with this group (Board > Configure)
  • The role associated to this new group has Create Issue permission in the related Permission Scheme used by your project

Hope this helps,


Hi @Fabio Racobaldo _Herzum_ - Thanks for the response.

  •  I am not able to see Application access under User Management. Screenshot attached.
  • We are using default boards like Active sprints and Backlog and I do not see any specific option there for giving access to filters or boards under board setting. 
  • Yes, role associated to this new group has Create Issue permission.



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