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Not Able to Change the Reporter Field When a Ticket Has Been Moved

We are not able to change a parameter of a field - Reporter - whenever we try to move a ticket to another queue. Please advise. Thanks 

1 answer

Within the same project?

No, within different projects. 

Ok, so you cannot edit it at all, or changing reported does not change it when you try to use Bulk for that?

When we move it to another queue, we are not able to change it, but in general, we are. 

Pasted_Image_12_9_19__8_41_AM.png

Like gerri.w likes this

@farbod alizadehziaee 

This must be related to project settings. Check in permissions rule if changing reporter is allowed for this project.

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