I just found this today because I was struggling with a similar issue. I looked at your note and checked the initial transition on my workflow. Sure enough there was a condition set there stating that only certain group members could transition this workflow. The user I'm working with was not in that group, thus could not see the buttons. I removed the condition and all is well now.
Here's where I went wrong: I copied an existing workflow, created by someone else, and did not know that condition was in place. I used this workflow to set up an issue type, request type, form etc but this one user could not see the buttons.
Lesson learned. Nic thank you so much!!!!
You might be in the same groups and roles, but the conditions on the workflow may not be based on those. You really do need to go to the workflow and look at the conditions. (Admin is usually irrelevant too, it means "admin", not "can do anything")
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