There is a known bug ticket for this problem in https://jira.atlassian.com/browse/JRASERVER-66069
It's not technically a bug in Jira, but we have found that some specific Linux OS instances that host Jira can have this specific problem when specific fonts are not installed. There is a work-around listed on that page that should be able to resolve this, but you will likely need to be a linux admin and then run these commands in the terminal:
yum install ghostscript yum install dejavu-fonts-common yum install dejavu-sans-fonts yum install dejavu-sans-mono-fonts yum install motif
Once these are installed that should fix this.
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