• Community
  • Products
  • Jira
  • Questions
  • Non-Admin Bulk Import | Non admin user is not able to assign issues to JIRA users even though they are member of the targeted project

Non-Admin Bulk Import | Non admin user is not able to assign issues to JIRA users even though they are member of the targeted project

Please find the steps

1. Login into JIRA with valid non admin credentials. 
2. Select Issues > Import Issues from CSV to open the Bulk Create Setup page 
3. Click on choose file and select csv source file 
4. Click "Next" 
5. Select project, you have access to from the "Import to JIRA Project " drop down. 
6. Leave the rest as it is and click "Next" 
7. Verify the field mappings (should be fine) 
8. Click "Next" 
9. Click "Begin Import"

Expected output: 
All issues mentioned in the CSV file should get imported successfully

Actual output: 
Issues did not get imported from the CSV file where following usernames were used in assignee column: prsain, pgup43, mshar5 .

Note - It seems like Issues are not getting imported if we mention those usernames in assingee column whose username has changed after single credentials release. 
If we use those usernames which remained same after single credentials release then the import is successful.
In Single Credential release we have renamed some of the users from crowd and then sync in jira

 

2 answers

0 vote

Your users do not exist in Jira.  Doesn't matter if you say they do, the system does not have them because you've got their user IDs incorrect.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Meet the AUG leaders of Northern Virginia

@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....

118 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you