No summary field in JIRA


It has been a few days I am evaluating JIRA and other Atlassian tools and I am encountering a big issue with JIRA. Indeed, I try to create an "issue" but only a few fields appear, not all defaults ones, neither the summary.

I have tried to disable all add-ons by entering the safe mode, reboot JIRA, reboot the hosting machine and reset all fields to default (even if no custom field was created) but I am still faced to the same problem.

I have enclosed a screen capture of the "Creat Issue" sub-window if this can helps.

Thanks for everything.



2 answers

1 accepted

This widget could not be displayed.

Have a look at the "configure fields" drop-down you've included in your screen shot first, you may have set it to hide fields (click "all" if you are offered it)

If it's not that, then you've got your "screens" wrong - as an admin, go to the project level, and look for "issue type screen scheme" (which says "issue type X uses screen scheme Y"), descend into that to find the "screen scheme" for Bug and descend into that to find the screens it is using. Make sure "summary" is one of the fields on that screen assigned to "create"

(Yes, this is hideously confusing, there's a lot of it. It's very powerful, but that does scare new admins. And experienced ones, I still find myself trying to avoid picking up the "I can't find field on my screen" support calls...)

Thank you Nic ! That was indeed hideoulsy confusing but very efficient !

This widget could not be displayed.

First, click on Configure fields and see if you have selected "Summary" or not.

If that doesn't work, check the screens used by the issuetype and project and make sure the field is on the screen. See for more details.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira

New 5k User Limit and Other Cloud Updates

Hi all! Lauren here from the Enterprise Cloud marketing team.  I have some exciting Cloud updates from #AtlassianSummit that I wanted to share. We want everyone in your organization to be ab...

111 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you